Thank you for your support of caisailighting, we will provide you with the most pleasant shopping experience. Due to international shipping there may be delays. In order to track your order, please contact caisailighting (casailighting@gmail.com) so that we can provide you with an order tracking number.

 

 

It is the time elapsed between the time a customer places an order and the time the seller delivers the order to the courier. Generally, orders will be shipped within 0-5 business days after order confirmation/payment. (Note: Business days refer to Monday to Friday, excluding weekends and holidays.)

 

 

caisailighting offers free standard shipping on all orders. Country : Free shipping worldwide. All shipments are delivered via international couriers: DHL, FedEx, UPS. Delivery Time: 20-25 business days (Working days refer to Monday to Friday, excluding weekends and holidays) Shipping: Free Shipping Total delivery time = processing time + shipping time (depending on your location), with a total of 20-30 business days. (Business days refer to Monday to Friday, excluding weekends and holidays.)

 

 

You will receive an email when your order is shipped out. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays. Tracking information may take 48 to 72 hours to update. If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.

 

 

If your order is delayed beyond the estimated total delivery time (20-30 business days, Monday to Friday excluding weekends and holidays), please contact us via email at casailighting@gmail.com and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

 

 

We understand that for some reason you want to cancel or modify your order, we can help you cancel your order within 24 hours of the order being initiated, but you cannot cancel if the goods have already been delivered to logistics. If you do not like the goods, you can initiate a return request after you have received them.

 

 

There will be no additional tax charges on all orders. Prices on our website include shipping and taxes.

 

 

In rare cases breakage can occur, but crushing and bumping in transit cannot be ruled out as a cause of part breakage, please contact us and we will replace the broken part for you free of charge.

 

 

Email: casailighting@gmail.com Tel: +86 15889209193 Office hours: EDT Mon-Sun:8:00am-6:00pm

 

Updated on 22nd, April, 2026 Best Regards