Warranty

Warranty

 
All products purchased from casailighting (excluding free gift bulbs) come with a 3-year limited warranty starting from the date of product delivery/receipt by the customer.
 

Warranty Coverage

 
During the 3-year warranty period, we will provide free repair or replacement of defective parts for products with quality issues caused by manufacturing defects, material flaws, or non-human factors. For severely defective products that cannot be repaired, we will arrange a free replacement of the entire product (excluding shipping fees for non-quality-related issues).
 

Warranty Exclusions

 
The warranty does not cover damage or malfunctions caused by the following circumstances:
 
  1. Improper installation, use, or maintenance of the product by the customer;
  2. Man-made damage, accidental collision, or loss of product parts;
  3. Damage caused by natural disasters, environmental factors, or third-party interference;
  4. Repairs or modifications to the product by non-authorized personnel or institutions;
  5. Free gift bulbs and all consumable accessories not specified in the product manual.
 

Warranty Claim Process

 
  1. Contact our customer service team via email (casailighting@gmail.com) and provide your order number, product photos/videos of the defect, and a detailed description of the issue;
  2. Our customer service will verify the claim within 48 hours and provide a professional solution (repair, part replacement, or product replacement);
  3. Follow the customer service’s guidance to send back defective parts (if required). For warranty-covered issues, we will bear the relevant shipping costs; for non-covered issues, the customer is responsible for all shipping fees.
 

Additional Notes

 
  • The warranty is only valid for the original purchaser and is non-transferable.
  • casailighting reserves the final right to interpret the warranty terms, subject to relevant international consumer protection laws and regulations.
 
Contact for Warranty Support
 
Email: casailighting@gmail.com
 
Tel: +86 15889209193
 
Office Hours: EDT Mon-Sun 8:00am - 6:00pm

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