Warranty
Warranty
All products purchased from casailighting (excluding free gift bulbs) come with a 3-year limited warranty starting from the date of product delivery/receipt by the customer.
Warranty Coverage
During the 3-year warranty period, we will provide free repair or replacement of defective parts for products with quality issues caused by manufacturing defects, material flaws, or non-human factors. For severely defective products that cannot be repaired, we will arrange a free replacement of the entire product (excluding shipping fees for non-quality-related issues).
Warranty Exclusions
The warranty does not cover damage or malfunctions caused by the following circumstances:
- Improper installation, use, or maintenance of the product by the customer;
- Man-made damage, accidental collision, or loss of product parts;
- Damage caused by natural disasters, environmental factors, or third-party interference;
- Repairs or modifications to the product by non-authorized personnel or institutions;
- Free gift bulbs and all consumable accessories not specified in the product manual.
Warranty Claim Process
- Contact our customer service team via email (casailighting@gmail.com) and provide your order number, product photos/videos of the defect, and a detailed description of the issue;
- Our customer service will verify the claim within 48 hours and provide a professional solution (repair, part replacement, or product replacement);
- Follow the customer service’s guidance to send back defective parts (if required). For warranty-covered issues, we will bear the relevant shipping costs; for non-covered issues, the customer is responsible for all shipping fees.
Additional Notes
- The warranty is only valid for the original purchaser and is non-transferable.
- casailighting reserves the final right to interpret the warranty terms, subject to relevant international consumer protection laws and regulations.
Contact for Warranty Support
Email: casailighting@gmail.com
Tel: +86 15889209193
Office Hours: EDT Mon-Sun 8:00am - 6:00pm